Q. Do any of your products need to be refrigerated
after receiving?
A. Pro-Culture Gold, Pro-Bio Gold and Colostrum
Gold® need refrigeration. As a rule of thumb, all probiotics
are more stable at refrigerated temperatures.
Q. When I received your probiotic product, the
enclosed ice was melted. Is it still good?
A. Yes, we know that some shipping points take
longer than the ice will last. There is sufficient overage in
the product to allow for a day or two at higher temperatures.
Just refrigerate the product when you receive it.
Q. I live outside of the United States. Can I
still order your product?
A. Yes, we can ship to all countries EXCEPT Mexico,
North Korea, Germany and Iceland.
Q. How long will it take to get product in a foreign
country? Are there customs implications?
A. Each country has its own customs implications
and potential problems. Kirkman will ship any order to a foreign
country within 48 hours by air, however the actual delivery
time will vary depending on how long it takes to clear customs
in a particular country.
Q. What is the delivery charge for overseas shipment?
A. It varies. Please contact our office for further
information, or for general information check our shipping info
page.
Q. Do you have distributors in any foreign countries?
A. We have a distributor in Indonesia, China and
Europe.
